First published 1994
Michael J. Fox finds himself thrust into the bewildering world of corporate quality management when his company decides to pursue BS5570 certification. Fox must decode the labyrinthine requirements of Total Quality Management while dodging bureaucratic obstacles and skeptical colleagues. As he struggles to implement new procedures and document every process, Fox discovers that achieving certification requires more than following guidelines. He faces resistance from entrenched managers, confusion from employees, and the constant pressure to show measurable profits from quality initiatives. The certification process becomes a battle between idealistic quality principles and harsh business realities. Fox learns that transforming a company culture demands patience, persistence, and the ability to translate abstract quality concepts into concrete actions that employees can embrace.
Genres: business, non-fiction, management, organizational-culture
Vibes: intimate, suspenseful, thought-provoking
Tropes: bureaucratic-obstacles, fish-out-of-water
Hardcover · Nelson Thornes Ltd