First published 1994
Michael J. Fox finds himself thrust into the bewildering world of corporate quality management when his company decides to pursue ISO 9000 certification. The year is 1994, and businesses everywhere are scrambling to meet these new international standards. Fox must learn the intricate language of Total Quality Management while helping his organization transform its processes. He encounters skeptical colleagues, demanding consultants, and endless documentation requirements. As deadlines loom and pressure mounts, Fox discovers that achieving certification means more than checking boxes. The real challenge lies in changing how people think about their work. Through trial and error, he learns that quality improvement touches every corner of the business. Fox's journey reveals whether his company can truly benefit from this rigorous framework or if they are simply chasing a certificate.
Genres: business, non-fiction, management, organizational-culture
Vibes: intimate, suspenseful, thought-provoking
Tropes: fish-out-of-water, personal-growth
Period: 1994
72 pages · Spiral-bound · Nelson Thornes Ltd