First published 2019
Richard Adams has spent decades perfecting the art of customer success. In "Practical Customer Success Management", he shares his proven playbook for forging unbreakable bonds between businesses and their clients. From handling tricky support calls to anticipating client needs, Adams distills the secrets to unlocking lifelong loyalty. Through real-world case studies and actionable strategies, readers learn to cultivate trust, resolve conflicts, and deliver exceptional service that keeps customers coming back, time and time again. At its core, this is a heartfelt exploration of the human side of business - a must-read for any leader seeking to put people first.
Genres: business, self-help, non-fiction, management
Vibes: intimate, practical, thought-provoking
Tropes: case-studies, how-to
280 pages · Paperback