First published 2019
Dee Ann Turner spent over three decades building exceptional teams in the restaurant industry. She argues that business success depends more on people decisions than product or location choices. Turner reveals her methods for attracting top talent and creating cultures that keep both employees and customers satisfied. Her approach centers on selecting the right people, developing strong internal relationships, and practicing servant leadership. The book shows how to build company loyalty that translates into customer loyalty. Turner emphasizes treating all people with honor, dignity, and respect as fundamental to organizational success. She provides practical strategies for creating remarkable company cultures, sustaining talent over time, and growing businesses through people-focused leadership across any industry.
Genres: business, leadership, non-fiction, organizational-culture
Vibes: inspirational, practical, thought-provoking
Tropes: professional-development, self-improvement
224 pages · Paperback · Baker Books