by Ann Rhoades
First published 2010
Most leaders understand that engaged cultures attract talent and customers, but they struggle to build these environments. Ann Rhoades draws from her experience at JetBlue, Southwest, and other culture-leading companies to reveal how leaders create workplaces where employees know company values and feel empowered to act on them. Companies that build values-based cultures become higher performers in customer satisfaction, employee satisfaction, and financial returns. Rhoades worked with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Chang's China Bistros to prove this approach works. The book provides a blueprint for culture change, showing how to exceed employee and customer expectations, develop a Values Blueprint for your organization, hire and reward based on values, and sustain values-centric culture over time.
Genres: business, leadership, non-fiction, organizational-culture
Vibes: inspirational, intimate, thought-provoking
Tropes: blueprint-for-change, proven-approach
Setting: JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, P.F. Chang's China Bistros
256 pages · ebook · Jossey-Bass