First published 2002
When emotions are high and opinions clash, the stakes are huge. Crucial Conversations equips you with proven techniques to navigate these treacherous waters. Learn how to make it safe to discuss anything, transform unpleasant feelings into productive dialogue, and emerge with stronger relationships and tangible outcomes. Discover the power of staying calm, being persuasive, and taking the lead in life's most important conversations.
Genres: business, self-help, personal-development, communication
Vibes: intimate, practical, thought-provoking
Tropes: problem-solving, self-improvement
240 pages · Paperback · McGraw-Hill