by Chris Voss
First published 2016
Chris Voss was the FBI's lead international kidnapping negotiator. In "Never Split the Difference," he shares the high-stakes tactics he used to save lives. Voss takes readers inside tense standoffs, demonstrating how to leverage mirroring, labeling, and accusation audits to gain the upper hand. With living-room examples, he reveals how these same techniques apply to everyday negotiations, from deals to relationships. Packed with actionable advice, this is a must-read for anyone who wants to become a master negotiator.
Genres: psychology, business, leadership, self-help, non-fiction, communication
Vibes: fast-paced, intimate, thought-provoking
Tropes: how-to, real-life-examples
288 pages · Perfect Paperback · MINDQUEST PRESS