by Chip Heath
First published 2017
Chip Heath guides readers through the art of creating meaningful, memorable experiences. Discover how a simple hospital intervention boosted patient satisfaction. Learn the secrets behind Disneyland's legendary guest service. Understand why certain events - a first job, a first kiss, a first loss - become touchstones of our lives. Armed with the power of moments, anyone can elevate the ordinary into the extraordinary.
Genres: psychology, business, self-help, non-fiction, academic
Vibes: inspirational, intimate, thought-provoking
Tropes: non-fiction, self-help
320 pages · Hardcover · Simon & Schuster